EditGrid User Survey response

EditGrid, the online spreadsheet app that mimics Excel in format and functionality, sent me a survey a week ago through email. The survey sought my thoughts on the following questions:

  1. Use Cases: What are you using EditGrid for?
  2. Features: What new features do you desire the most?
  3. Usability: How can we present our features better to you and help you work more efficiently? We welcome your suggestions, from small refinements to major improvements.

I wanted to keep my answers concise, since I figured they were going to get a lot of responses. I wrote back:

  1. I’m testing out EditGrid with personal spreadsheets and blogging about it (neilmcintyre.ca)
  2. Just make it more responsive and more like Excel
  3. Present the features as in Excel – I guess this entails copying their new format (Office 2007)

Responsiveness would be at the top of the list, as I found it to be lagging a bit compared to Google Spreadsheets. Some specific features I use in Excel (reflexively) are still missing and I do miss them when I notice, but it’s the lag that kills the experience.

Reading over my response now, a few days later, I’m wondering whether point #3 is really all that helpful. Office 2007 doesn’t have that ubiquity just yet that 2003 enjoys, and the difference in interface is shocking. Copying the ribbon at this point may not be the best plan.

That being said, they’re on the right track.

Sending out a survey to existing customers is a great way to solicit feedback. Smart, proactive accounting firms are probably already doing this with their client base, and using the comments and suggestions to adjust their service offerings accordingly.

2 replies on “EditGrid User Survey response”

  1. Hi,

    This is David Lee of EditGrid Team. Thanks for your survey response! I’m one of people in the EditGrid Team who has read through all responses one-by-one to collect feedback for formulating our future plan. You are right, we’ve got tones of them.

    We are planning to have an in-depth investigation of responsiveness issues. Some user reported to us that EditGrid is faster, some say we are slower. We will try our best to find out why and fix it.

    Excel 2007 interface is good for feature discovery but not too good for experienced users. It also need more clicks to do the same task. Of course we won’t stop improving our interface.

    Thanks again!

    David

  2. Hi David, thanks for posting a comment. :)

    It takes more clicks to do the same task? That’s horrible design. Scratch the suggestion.

    Keep up the great work.

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