When I first heard about the company using Facebook as their intranet, I wasn’t sure what to think. Serena Software is really replacing its existing intranet with Facebook as a front end linked to a low-cost content management system behind the firewall. The firm is just over 800 employees but is still globally based (opera­tions in […]

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A post by Jeffrey Veen talks about the typical corporate IT department and how it influ­ences (negatively) external and internet web projects. The thrust of the post is that a centralized corporate IT department consists primarily of “technol­o­gists [more] accus­tomed to controlling resources and managing services” than user-centered design and the user experience. I can […]

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