Most organi­za­tions likely place social media respon­si­bil­ities primarily (or solely) with marketing, but a recent interview with Cisco’s Marketing Director on WebWork­er­Daily, now part of GigaOM provides some insightful tips and makes the case for spreading it throughout the company, especially to customer service: The heads of both your marketing and customer service depart­ments should […]

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I blogged about Semco SA yesterday, but it was a shallow, dull post merely outlining the ways in which the management philosophy has improved opera­tions for the Brazilian manufac­turing and environmental/IT services company. Some more inter­esting details: Due to management style clashes with his father and founder of the company, current CEO Ricardo Semler threatened […]

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Semco is a Brazilian company that has recently taken digg by storm and is making waves amongst more real world folks too. The company is turning pretty much every­thing we know about how to run a business organi­zation upside down, and getting great results doing just that. The long and short of it: Employees set their own […]

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