Most organi­za­tions likely place social media respon­si­bil­ities primarily (or solely) with marketing, but a recent interview with Cisco’s Marketing Director on WebWork­er­Daily, now part of GigaOM provides some insightful tips and makes the case for spreading it throughout the company, especially to customer service: The heads of both your marketing and customer service depart­ments should […]

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In Q4 last year, Microsoft announced through its Inter­op­er­ability @ Microsoft blog that it was planning to open up its propri­etary PST email format used by Outlook. The data in .pst files has been acces­sible through the Messaging API (MAPI) and Outlook Object Model (two things of which my under­standing is minimal at best), but […]

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Converting their payroll system has resulted in some serious errors to the tune of greater than $1.5 million for the Fort Worth (Texas) school district. The school district overpaid employees and former employees at least $1.54 million, according to the [internal] audit. It also found that the district’s payroll system lacked proper controls, was cumbersome […]

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You’ll have to hurry before Rupert puts it behind a paywall and blocks Google from indexing it, but the WSJ had a good article recently about technology in the workplace. At the office, you’ve got a sluggish computer running aging software, and the email system routinely badgers you to delete messages after you blow through […]

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Microsoft has the enter­prise market cornered with its Office produc­tivity suite. Skill with Outlook, Excel and Word is pretty much required in the corporate world. As a result, most companies have signif­icant data tied up in the propri­etary binary file formats doc and xls. This is not to mention all the web-based software designed for […]

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