Having spent the past 3+ years in internal audit, first for a global building materials manufac­turer and now with a Canadian retailer, I figured I ought to go for the certi­fi­cation and make it official. So, a couple months ago I committed to earning the Certified Internal Auditor (CIA) desig­nation. The first step was to […]

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Most organi­za­tions likely place social media respon­si­bil­ities primarily (or solely) with marketing, but a recent interview with Cisco’s Marketing Director on WebWork­er­Daily, now part of GigaOM provides some insightful tips and makes the case for spreading it throughout the company, especially to customer service: The heads of both your marketing and customer service depart­ments should […]

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It has been five years since my first post on Feb. 18, 2006. In a way it’s the 5-year anniversary for this blog, but I haven’t really been writing as frequently lately as I should be in order to claim that legit­i­mately. This is my first post in 2011! So to celebrate, I’m raiding the archives […]

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