Having spent the past 3+ years in internal audit, first for a global building materials manufacturer and now with a Canadian retailer, I figured I ought to go for the certification and make it official. So, a couple months ago I committed to earning the Certified Internal Auditor (CIA) designation. The first step was toContinue reading “I need to be Certified”
Yearly Archives: 2011
Integrate social media efforts across marketing and customer service
Most organizations likely place social media responsibilities primarily (or solely) with marketing, but a recent interview with Cisco’s Marketing Director on WebWorkerDaily, now part of GigaOM provides some insightful tips and makes the case for spreading it throughout the company, especially to customer service: The heads of both your marketing and customer service departments shouldContinue reading “Integrate social media efforts across marketing and customer service”
Five years of blogging… Sort of
It has been five years since my first post on Feb. 18, 2006. In a way it’s the 5-year anniversary for this blog, but I haven’t really been writing as frequently lately as I should be in order to claim that legitimately. This is my first post in 2011! So to celebrate, I’m raiding theContinue reading “Five years of blogging… Sort of”